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Help Center

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Frequently Asked Questions (FAQs)

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hover_transition_speed_curve__hover=”ease” hover_transition_speed_curve__hover_enabled=”ease”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_toggle title=”What’s the status of my order?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

You will get the tracking number once your order is dispatched. Please follow the link to track your shipment. https://www.delhivery.com/

[/et_pb_toggle][et_pb_toggle title=”How can I cancel an order after placing it?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

If the order has dispatched then it’s not possible to cancel it and if it is rejected at the time of delivery, then we will refund you once the product reaches back to us. You can cancel an order by navigating to My Account & Orders.

[/et_pb_toggle][et_pb_toggle title=”How long does it take to ship the orders?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

After confirmation of the order, we dispatch the order within 1 business day and the standard delivery time is 1-3 days for Delhi-NCR or 3-5 days for the rest of the cities exclude public holidays and Sundays.

[/et_pb_toggle][et_pb_toggle title=”What countries do you ship to?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

Currently, we ship only within India and not in any other country.

[/et_pb_toggle][et_pb_toggle title=”Which locations do you deliver?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

We ship pan India and our courier partner covers more than 20,000 pin codes.

You can cancel an order that has been recently placed by clicking on My Account > Orders

If the order has further processed and is in transit then it’s not possible to cancel and if it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.

[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_toggle title=”What Payment Options are accepted?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI as accepted by RazorPay. COD: You can pay by cash when you receive the order at your doorstep. The Maximum limit for COD service is Rs. 10,000.

[/et_pb_toggle][et_pb_toggle title=”Does 100percentoriginal.com save my Credit/Debit Card information?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

100percentoriginal.com never stores your credit/debit card information. Your card information is securely processed with our payment gateway partners, which have a highly secured and trusted connection.

[/et_pb_toggle][et_pb_toggle title=”What are the cases where we accept a Return, Refund or Replacement?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

There are some cases such as: Wrong Item Delivered, Expired, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.

[/et_pb_toggle][et_pb_toggle title=”How long does it take to process refunds?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

In case of a return, we issue a refund once we receive the product and in case of cancelation, we issue refunds within 3 days on our end. Your bank can take up to 7 days to process it.

[/et_pb_toggle][et_pb_toggle title=”What happens if the product is close to expiry?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

Usually, we keep the fresh stock here for all brands, so you should not worry about it but if a product that is going to be expired within 2 months, we will inform you before dispatching it.

[/et_pb_toggle][et_pb_toggle title=”What happens if I receive a fake product?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

Please be informed that at 100percentoriginal.com, we do not have any 3rd party sellers. 100% of the products listed on our website are fulfilled directly by us.

If you need help with authenticity verification, it can be done by directly contacting the brand customer care and sharing product images/batch number.

[/et_pb_toggle][et_pb_toggle title=”What happens if the product is damaged during transportation?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.29.3″ title_text_color=”#000000″ title_font=”Abel|700||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”120px” box_shadow_spread=”-16px” box_shadow_blur__hover=”100px”]

Please reject it at delivery if you found the carton box tempered or damaged and notify us via email or call. If you found any product damaged after receiving the shipment, please share a video evidence of unboxing then we will take further actions.

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