Cancellation & Refund Policy
1. Do not Accept any product which seems to be tampered by the courier services.
2. Please make a video while opening the Packaging as a supporting proof.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.
If you wish to return all or part of your order, you need to inform us within 2 business days of receipt of the package. You can inform us by writing to us [email protected] or calling us on 7291910024 between 10 AM and 5 PM, on business days.
Returns will only be accepted for products that have been damaged in transit or products that have physical defects, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care. Return requests will be validated over the phone and instructions on how to return the product will be provided via a confirmation email. The product should be returned within 4 working days of receiving the confirmation email. On receipt of the returned product, supplements villa will proceed to inspect the same and validate the claim. Once approved as an eligible return, a refund or replacement will be issued. If the product is found to not be eligible for return, the product will be couriered back to you. The inspection and validation of the claim will take place within 7 working days of receipt of the returned product . Refund cheques will be made in the registered name of the customer only.
Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
Cancellations will be possible provided an order has not been shipped. Orders once shipped cannot be cancelled.